Payment Terms and Conditions

Thank you for choosing our services. In order to ensure a smooth and seamless experience for our clients, we have established the following payment policies:

Payment Terms

Our standard payment terms are 50% of the project fee due upfront for 3 to 6 months and 50% due upon completion of the project/month. Sometimes we also charge 50% to 100% project fee upfront for upto a period of 1 year. We can customize payment terms for long-term contracts to accommodate the client’s needs.

No Refund Policy

We take pride in our work and strive to deliver high-quality that meets our client’s expectations. If, for any reason, our services do not meet the agreed-upon standards, we will work with the client to make any necessary revisions (upto 2 revisions). However, we do not offer refunds for any amount received once the work has commenced and the scope of work has been decided. Also, note this is applicable for all advance payments made to us.

The client acknowledges that our services are a subjective process, and in case of a client complains of any quality issues, we are liable to make revisions to our work up to 2 times to the best of our capabilities. However, no refunds whatsoever shall be issued due to any quality issues.

Once a project is commenced, clients are liable to pay us the full agreed-upon payment amount for the discussed services, irrespective of the status of completion of work and delivery. This is to cover all the related costs incurred by us towards the services discussed for delivery. Some such costs include overhead, workforce, conveyance, etc. In case a client asks us to stop, postpone or reduce the scope of services discussed, once the advance has been received and the service has been commenced, we are not liable to make any refund to the client.

Postponement of Services

In case a client prefers to stop or postpone discussed services or avail of other services, they can avail of any of our services within 1 year from the date of first payment made. Applicable charges will be levied at the time of availing the services. However, no refunds whatsoever shall be issued due to the same.

Payment Methods

We accept payments via Direct Bank Transfers, PayPal, UPI, Debit Cards, and Credit Cards only. For larger projects, we can also arrange for wire transfers. Clients are solely liable and responsible for any losses and damages caused to any party arising out of unaccounted and unrecorded cash payments made to anyone on behalf of Pen Paper Paradise.

Project Scope

Our fees are based on the agreed-upon project scope and deliverables. Any additional work requested by the client that falls outside the original scope may result in additional fees.

Taxes

Our fees do not include any applicable taxes, which will be added to the total project fee as required by law.

Intellectual Property

All intellectual property rights for the deliverables created by us remain with the client upon completion of the project and receipt of payment. However, we reserve the right to use the work created for the client as part of our portfolio and marketing efforts.

Confidentiality

We understand the sensitive nature of some projects and maintain strict confidentiality with all client information and project details.

Payment Reminders

We may send payment reminders to clients for outstanding balances due on pre-decided payment due dates and anytime after that.

Changes to Payment Policy

We reserve the right to make changes to our payment policy at any time, and we are not liable to communicate the same to clients. All our clients are requested to check this page from time to time to keep themselves updated with our terms.

Project Termination

We reserve the right to terminate any project at any time due to unforeseen circumstances, such as a client’s failure to provide necessary information or changes to the project scope. In such cases, the client will be responsible for paying us in full for the initial scope of work mutually decided.

Payment Tracking

We track all payments and will provide clients with payment receipts/invoices upon request.

Non-Payment

In the event that a client fails to make payment as outlined in our payment policy, we reserve the right to suspend or terminate any ongoing projects until payment is received. We also reserve the right to forfeit any advance payment received against the discussed project to cover incurred costs related to the project.

Legal Action

In the event that we need to engage a collection agency or take legal action to collect any outstanding fees, or resolve any issues legally with the client, then the client will be responsible for all associated fees, costs, losses and damages whatsoever.

Defamation Clause

The client agrees not to defame, disparage or make any negative comments about the content development company, its employees, or subcontractors, either verbally or in writing, during or after the project completion. The client acknowledges that such comments can damage the company’s reputation and brand image and that the company reserves the right to take legal action against the client for any defamatory statements made.

By working with us, you acknowledge and accept these additional terms and agree to make payments according to the terms outlined above. If you have any questions or concerns about our payment policies or additional terms, please don’t hesitate to contact us. We are always happy to help.